Power outages happen - for a variety of reasons!
A power outage, either localized or widespread, can be caused by storms or floods, downed power lines or blown transformers, and other reasons.
Here are some basic tips for what to do in the event of a power outage
- If you see a downed power line - stay away, and keep others away. Assume downed power lines are energized and dangerous. Call 9-1-1 immediately to report the location, then call PG&E at 1-800-743-5000.
- Report outages in your home or neighborhood to PG&E 24 hours a day at 1-800-743-5002
- Find out whether your neighbors are affected by the outage, or if it’s just your property (check your circuit breakers and fuse boxes).
- Learn the status of your outage at PG&E online, or call 1-800-743-5002.
- Unplug or turn off all appliances during an outage to help avoid overloading circuits when the power is restored.
- Leave a single lamp on to alert you when the power returns.
Take these steps in advance:
- Keep a battery-operated flashlight and radio within easy reach. Listen for updates on storm conditions and power outages.
- Do not use wax candles - if you want to use candles, use only the safer LED candles.
- Keep a standard handset or mobile phone available - don’t depend on a phone that requires electricity to work.
- Store water-filled plastic containers in your freezer to use as blocks of ice to prevent food from spoiling.